The public sector can teach us a lot about digitizing customer service
by Alireza Nili, Alistair Barros, and Mary Tate
| Year of publication: |
2019
|
|---|---|
| Authors: | Nili, Alireza ; Barros, Alistair ; Tate, Mary |
| Published in: |
MIT sloan management review. - Cambridge, Mass. : MIT, ISSN 1532-9194, ZDB-ID 2039388-X. - Vol. 60.2019, 2, p. 84-87
|
| Subject: | Öffentlicher Sektor | Public sector | Kundenservice | Customer service | Digitalisierung | Digitization | Öffentliche Dienstleistung | Public services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011980946