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ISO 9001 - 2000 audit procedures
Tricker, Ray, (2005)
ISO 9001 : 2000 : audit procedures
Tricker, Ray, (2002)
Building a world class compliance program : best practices and strategies for success
Biegelman, Martin T., (2008)
The quality audit for ISO 9001:2000 : a practical guide
Wealleans, David, (2000)
The organizational measurement manual
Wealleans, David, (2001)
The people measurement manual : measuring attitudes, behaviours and beliefs in your organization
Wealleans, David, (2003)