The quality of service : an overall performance assessment for water utilitiess
F.S. Pinto, A.S. Costa, J.R. Figueira, R.C. Marques
| Year of publication: |
June 2017
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|---|---|
| Authors: | Pinto, F. S. ; Costa, A. S. ; Figueira, José Rui ; Marques, Rui Cunha |
| Published in: |
Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 0305-0483, ZDB-ID 124502-8. - Vol. 69.2017, p. 115-125
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| Subject: | Multicriteria | Decision support systems | Policy analysis | Quality of service | Water supply services | ELECTRE TRI-nC | Wasserversorgung | Water supply | Management-Informationssystem | Management information system | Dienstleistungsqualität | Service quality | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Qualitätsmanagement | Quality management | Wasserwirtschaft | Water industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.omega.2016.08.006 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011698922