The quality-value-satisfaction-loyalty chain : relationships and impacts
Martina G. Gallarza, Irene Gil Saura and Francisco Arteaga Moreno
| Year of publication: |
2013
|
|---|---|
| Authors: | Gallarza, Martina G. ; Gil Saura, Irene ; Moreno, Francisco Arteaga |
| Published in: |
Tourism review : the official journal of the AIEST. - Bingley : Emerald, ISSN 1660-5373, ZDB-ID 2440017-8. - Vol. 68.2013, 1, p. 3-20
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenwert | Customer value | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Tourismuswirtschaft | Tourism industry | Spanien | Spain |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009738872