The quest for delightful experiences and profitable enterprises : how customer delight impacts financial performance
Edwin Torres, Murat Kizildag and Jongwon Lee
| Year of publication: |
2024
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|---|---|
| Authors: | Torres, Edwin N. ; Kizildag, Murat ; Lee, Jongwon |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 34.2024, 5, p. 738-764
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| Subject: | Customer delight | Customer emotions | Customer satisfaction | Financial performance | Services marketing | Kundenzufriedenheit | Beziehungsmarketing | Relationship marketing | Emotion | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Unternehmenserfolg | Firm performance | Dienstleistungsmarketing | Rentabilität | Profitability |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-04-2023-0112 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015055449