The relational impact of employee satisfaction on customer satisfaction in banking industry : an empirical study
Vandana Pareek
| Year of publication: |
2019
|
|---|---|
| Authors: | Pareek, Vandana |
| Published in: |
The IUP journal of bank management : IJBM. - Hyderabad : IUP Publ., ISSN 2583-5866, ZDB-ID 2615464-X. - Vol. 18.2019, 3, p. 45-70
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Bank | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012157689