The relationship between consumer complaining behavior and service recovery : an integrative review
MIn Gyung Kim, Chenya Wang and Anna S. Mattila
| Year of publication: |
2010
|
|---|---|
| Authors: | Kim, Kyungmin ; Wang, Chenya ; Mattila, Anna S. |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 22.2010, 7, p. 975-991
|
| Subject: | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Gastgewerbe | Hospitality industry | Dienstleistungsmanagement | Service management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008749350