The relationship between emergency department wait times and inpatient satisfaction
Polly J. Davenport, Stephen J. O’Connor, Jeffery M. Szychowski, Amy Y. Landry, and S. Robert Hernandez
| Year of publication: |
April-June 2017
|
|---|---|
| Authors: | Davenport, Polly J. ; O'Connor, Stephen J. ; Szychowski, Jeffery M. ; Landry, Amy Y. ; Hernandez, S. Robert |
| Published in: |
Health marketing quarterly. - Philadelphia, Pa. : Taylor & Francis, ISSN 0735-9683, ZDB-ID 639428-0. - Vol. 34.2017, 2, p. 97-112
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| Subject: | Hospital emergency department | hospital inpatient | patient satisfaction | wait time | Krankenhaus | Hospital | Notaufnahme | Emergency department | Gesundheitsversorgung | Health care | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Australien | Australia | Warteschlangentheorie | Queueing theory | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/07359683.2017.1307066 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011706883