The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin; Ishak Ismail; Malliga Marimuthu
| Year of publication: |
2013
|
|---|---|
| Authors: | Davoud Nikbin ; Ishak Ismail ; Malliga Marimuthu |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 22799382. - Vol. 7.2013, 3, p. 419-435
|
| Subject: | Dienstleistungsqualität | Reklamation | Kundenzufriedenheit | Beziehungsmarketing | Luftverkehrsgesellschaft | Malaysia |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Notes: | Systemvoraussetzung: Acrobat Reader |
| Other identifiers: | 10.1007/s11628-012-0169-3 [DOI] |
| Source: |
Persistent link: https://www.econbiz.de/10010159913