The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Juan José Tarí, Jorge Pereira-Moliner, José F. Molina-Azorín and María D. López-Gamero
| Year of publication: |
2022
|
|---|---|
| Authors: | Tarí, Juan José ; Pereira-Moliner, Jorge ; Molina Azorín, José Francisco ; López-Gamero, María D. |
| Subject: | customer results | employee results | hotel industry | internalisation of quality standards | quality management | social results | Hotellerie | Hotel industry | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Dienstleistungsqualität | Service quality | Standardisierung | Standardization | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2021.1996223 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013415861