The relationship between knowledge management enablers and performance

Purpose – This paper aims to study the correlation between knowledge management (KM) enablers and performance indices of KM. Design/methodology/approach – Referring to the literature reviews, it attempts to construct the KM process performance index, analyze its importance, and further analyze a company's characteristics, the relationship between KM enablers with the importance of the KM process performance index, and try to adopt four KM enablers as independent variables. Lastly, it intends to explore whether the relationship between the importance of the KM process performance and financial performance indices affects the importance of the financial performance index. Findings – Among KM enablers, the factor strategy and leadership appears to be one of the most significant positive relationships among all of the KM process performance indices. The importance of performance indices in knowledge creation and knowledge internalization on the operational and customer sides show a positive, significant relationship in the importance of the financial performance index. Research limitations/implications – With the constraint of the number of samples, this study does not construct the KM process performance indices of every industry category or strategy. Originality/value – The main contribution of the paper is that it explores the causes that influence KM process performance indices, and this enriches empirical research literatures in the domain of the KM process performance indices.