The relationship between operating efficiency and service quality : are they compatible?
Srinivas Talluri, Myung Kyo Kim and Tobias Schoenherr
| Year of publication: |
2013
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|---|---|
| Authors: | Talluri, Srinivas ; Kim, Myung Kyo ; Schoenherr, Tobias |
| Published in: |
International journal of production research. - London : Taylor & Francis, ISSN 0020-7543, ZDB-ID 160477-6. - Vol. 51.2013, 8 (15.4.), p. 2548-2567
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| Subject: | compatibility of operating efficiency and service quality | data envelopment analysis | service driving industry | service operations | survey-based empirical analysis | Dienstleistungsqualität | Service quality | Data-Envelopment-Analyse | Data envelopment analysis | Effizienz | Efficiency | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009731328