The relationship between sustainability and customer satisfaction in hospitality : an explorative investigation using eWOM as a data source
Sven-Olaf Gerdt, Elisa Wagner, Gerhard Schewe
| Year of publication: |
2019
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|---|---|
| Authors: | Gerdt, Sven-Olaf ; Wagner, Elisa ; Schewe, Gerhard |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 74.2019, p. 155-172
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| Subject: | Electronic word of mouth (eWOM) | Sustainable hospitality | Sustainability measures | Content analysis | Customer reviews | Customer satisfaction | Kundenzufriedenheit | Virales Marketing | Viral marketing | Krankenhaus | Hospital | Nachhaltige Entwicklung | Sustainable development | Konsumentenverhalten | Consumer behaviour | Nachhaltigkeit | Sustainability | Dienstleistungsqualität | Service quality | Bibliometrie | Bibliometrics | Social Web | Social web |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2019.02.010 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012128583