The relevance of communication for the well-being of public personnel in local government : does it have an impact on citizen satisfaction?
Fabio De Matteis and Fabrizio Striani and Roberto Greco
| Year of publication: |
2023
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|---|---|
| Authors: | De Matteis, Fabio ; Striani, Fabrizio ; Greco, Roberto |
| Published in: |
International journal of public sector management. - Bingley : Emerald, ISSN 1758-6666, ZDB-ID 2032073-5. - Vol. 36.2023, 3, p. 216-235
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| Subject: | Citizens' satisfaction | Local government performance | Public management | Public personnel communication | Kommunalverwaltung | Local government | Zufriedenheit | Satisfaction | Kundenzufriedenheit | Customer satisfaction | Öffentliche Dienstleistung | Public services | Öffentlicher Dienst | Civil service | Öffentliche Verwaltung | Public administration | Neues Steuerungsmodell | New public management | Nonprofit-Management | Nonprofit management | Bürgerbeteiligung | Public participation | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPSM-01-2022-0024 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014314466