The requisite role of emotional intelligence in customer service in the retail banking sector
Grace Al Khoury, Alkis Thrassou and Ioanna Papasolomou and Demetris Vrontis
| Year of publication: |
2023
|
|---|---|
| Authors: | Al Khoury, Grace ; Thrassou, Alkis ; Papasolomou, Ioanna ; Vrontis, Demetris |
| Published in: |
International journal of organizational analysis. - Bradford : Emerald, ISSN 1758-8561, ZDB-ID 2435914-2. - Vol. 31.2023, 7, p. 3315-3347
|
| Subject: | Banking | Customer service | Emotional intelligence | Exhibited behavioral attributes | Lebanon | Retail banking | Service encounters | Privatkundengeschäft | Personal banking | Kundenservice | Intelligenz | Intelligence | Emotion | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Libanon | Kundenzufriedenheit | Customer satisfaction | Indien | India | Bankgeschäft | Banking services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOA-04-2022-3229 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014432343