The Resiliency of BPO Industry : Plights of Agents for Continuing Business Operations Amidst Covid-19 Crisis

Corona Virus Disease 2019 (known as COVID-19) was first born in Wuhan, China during the end of the year 2019, it was being said that the pandemic spread in this city. Some countries had first infected in this disease, such as Thailand, Japan, South Korea, Singapore, Vietnam, Taiwan, and the United States, with 380 cases tested positive as of January 24, 2020. This pandemic has been spreading all over the world and made it shutdown. The world's economy has been deteriorating due to the spreading disease of COVID-19, most business industries were forced to shut down due to the risk of the pandemic, and millions of lives were affected around the globe