The Retail Value Chain: Linking Employee Perceptions to Employee Performance, Customer Evaluations, and Store Performance
| Year of publication: |
2008
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| Authors: | Maxham, James G. ; Netemeyer, Richard G. ; Lichtenstein, Donald R. |
| Published in: |
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0732-2399, ZDB-ID 883054x. - Vol. 27.2008, 2, p. 147-167
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