The right to be heard and to be understood : a conceptual framework for consumer protection in emerging economies
Suné Donoghue and Helena M. de Klerk
| Year of publication: |
2009
|
|---|---|
| Authors: | Donoghue, Suné ; De Klerk, Helena M. |
| Published in: |
International journal of consumer studies. - Oxford [u.a.] : Blackwell Science, ISSN 1470-6423, ZDB-ID 2045189-1. - Vol. 33.2009, 4, p. 456-467
|
| Subject: | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Verbraucherschutz | Consumer protection | Schwellenländer | Emerging economies |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003865173