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Firm downsizing and satisfaction among United States and European customers
Lewin, Jeffrey E., (2010)
Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul, (2011)
Business customers' satisfaction : what happens when suppliers downsize?
Lewin, Jeffrey E., (2009)
The CEO's real legacy
Freeman, Kenneth W., (2009)
FIRST PERSON - The CEO's Real Legacy
Freeman, Kenneth W., (2004)
THE DILEMMA - How CEOs Manage Growth Agendas - Too many companies are caught in a deadly game of commoditization that gets in the way of growing the top line. Five executives tell us about growth strategies that have worked for them.