The role and effect of job satisfaction and empowerment on customers' perception of service quality: a study in the restaurant industry
Gabriel Gazzoli; Murat Hancer; Yumi Park
| Year of publication: |
2010
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|---|---|
| Authors: | Gazzoli, Gabriel ; Hancer, Murat ; Park, Yumi |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 34.2010, 1, p. 56-77
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| Subject: | Dienstleistungsqualität | Service quality | Tourismusberufe | Tourism employees | Leistungsmotivation | Work motivation | Arbeitszufriedenheit | Job satisfaction | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003968132