The role of emotions in utilitarian service settings : the effects of emotional satisfaction on product perception and behavioral intentions
Year of publication: |
January 2017
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Authors: | Ladhari, Riadh ; Souiden, Nizar ; Dufour, Béatrice |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 34.2017, p. 10-18
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Subject: | Emotions | Utilitarian service settings | Service environment | Behavioral intentions | Emotion | Mobilkommunikation | Mobile communications | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Utilitarismus | Utilitarianism |
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