The role of airline travelers' pre-recovery emotions during the service recovery process
Davoud Nikbin; Mohammad Iranmanesh; Sunghyup Sean Hyun; Rohaizat Baharun; Insin Kim
| Year of publication: |
2015
|
|---|---|
| Authors: | Nikbin, Davoud ; Iranmanesh, Mohammad ; Hyun, Sunghyup Sean ; Rohaizat Baharun ; Kim, Insin |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 32.2015, 5/6, p. 677-691
|
| Subject: | Airline travelers | casual attributions | stability | controllability | pre-recovery emotions | post-recovery emotions | customer satisfaction | Emotion | Kundenzufriedenheit | Customer satisfaction | Fluggesellschaft | Airline | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Luftverkehr | Air transport |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011386973