The role of corporate image for quality in the formation of attitudinal service loyalty
Subhash Jha, George D. Deitz, Emin Babakus, and Ugur Yavas
| Year of publication: |
2013
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|---|---|
| Authors: | Jha, Subhash ; Deitz, George D. ; Babakus, Emin ; Yavas, Ugur |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 16.2013, 2, p. 155-170
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| Subject: | corporate image | employee interaction quality | signaling theory | attitudinal loyalty | common method bias | Firmenimage | Corporate reputation | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Signalling | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009774887