The role of customer orientation in the relationship between manager communications and customer satisfaction
Kimberly Mathe (Virginia Tech University), Sheila Scott-Halsell (Oklahoma State University), Mary Roseman (University of Mississippi)
| Year of publication: |
February 2016
|
|---|---|
| Authors: | Mathe, Kimberly ; Scott-Halsell, Sheila ; Roseman, Mary |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 40.2016, 2, p. 198-209
|
| Subject: | customer orientation | communications | customer satisfaction | mediation | restaurants | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Kommunikation | Communication | Verkaufspersonal | Salespeople | Marketingmanagement | Marketing management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1096348013496278 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011434620