The role of customer relations for innovativeness and customer satisfaction : a comparison of service industries
Silvia Bellingkrodt (Berlin Technical University, Berlin, Germany), and Carl Marcus Wallenburg (Department of Supply Chain Management, WHU - Otto Beisheim School of Management, Vallendar, Germany)
| Year of publication: |
2015
|
|---|---|
| Authors: | Bellingkrodt, Silvia ; Wallenburg, Carl Marcus |
| Published in: |
The international journal of logistics management. - Bingley : Emerald Group Publishing Limited, ISSN 0957-4093, ZDB-ID 1034825-6. - Vol. 26.2015, 2, p. 254-274
|
| Subject: | Innovation | Survey | Service | Customer satisfaction | Suppliers | Customer relations | Kundenzufriedenheit | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Lieferantenmanagement | Supplier relationship management | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJLM-06-2012-0038 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011478920