The role of e-service quality management in the delivery business value
Neil F. Doherty; Mahani Shakur; Fiona Ellis-Chadwick
| Year of publication: |
2015
|
|---|---|
| Authors: | Doherty, Neil F. ; Shakur, Mahani ; Ellis-Chadwick, Fiona |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 27.2015, p. 52-62
|
| Subject: | Electronic-commerce | Service quality | Retail trade | Business value | Survey | Dienstleistungsqualität | Einzelhandel | Qualitätsmanagement | Quality management | Electronic Commerce | E-commerce | Betriebliche Wertschöpfung | Value creation |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011388068