The role of emotion in explaining consumer satisfaction and future behavioural intention
| Year of publication: |
2008
|
|---|---|
| Authors: | Martin, David ; O'Neill, Martin ; Hubbard, Susan ; Palmer, Adrian |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 22.2008, 2-3, p. 224-236
|