The role of emotion in the relationship between customers and automobile salespeople
Sanghyun Lee; Lucette B. Comer; Alan J. Dubinsky; Kai Schafer
| Year of publication: |
2011
|
|---|---|
| Authors: | Lee, Sanghyun ; Comer, Lucette B. ; Dubinsky, Alan J. ; Schafer, Kai |
| Published in: |
Journal of managerial issues : JMI. - Pittsburg, Kan. : PSU, ISSN 1045-3695, ZDB-ID 1131458-8. - Vol. 23.2011, 2, p. 206-226
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| Subject: | Lieferantenmanagement | Supplier relationship management | Verkaufspersonal | Salespeople | Emotion | Kundenzufriedenheit | Customer satisfaction | Kfz-Industrie | Automotive industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009295386