The Role of Employee Effort in Satisfaction with Service Transactions
| Year of publication: |
1995
|
|---|---|
| Authors: | Mohr, Lois A. ; Bitner, Mary Jo |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 32.1995, 3, p. 239-252
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