The role of employee empowerment in the implementation of continuous improvement : evidence from a case study of a financial services provider
Ann-Kathrin Hirzel and Michael Leyer, and Jürgen Moormann
| Year of publication: |
2017
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|---|---|
| Authors: | Hirzel, Ann-Kathrin ; Leyer, Michael ; Moormann, Jürgen |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 37.2017, 10, p. 1563-1579
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| Subject: | Service | Case study | Continuous improvement | Financial services | CI empowerment | Finanzdienstleistung | Vorschlagswesen | Employee suggestion system | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOPM-12-2015-0780 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011779139