The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Jiyoung Kim; Byoungho Jin; Jane L. Swinney
| Year of publication: |
2009
|
|---|---|
| Authors: | Kim, Jiyoung ; Jin, Byoungho ; Swinney, Jane L. |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 16.2009, 4, p. 239-247
|
| Subject: | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Strukturgleichungsmodell | Structural equation model | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003864515