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Pro-social organisational behaviour of health care workers
Hyde, Paula, (2013)
Jaypatient-induced service sabotage behavior : the issue of self-esteem of hospital nurses
Ling, I-Ling, (2014)
Can engaged and positive employees delight customers?
Shaheen, Musarrat, (2018)
The role of individual diligence in improving safety
Corbett, Angus, (2011)
Turning the medical gaze in upon itself: Root cause analysis and the investigation of clinical error
Iedema, Roderick Aren Michael, (2006)