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The Role of Attributions in Customer Satisfaction: A Reexamination
Tsiros, Michael, (2004)
The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions
Mittal, Vikas, (1998)
Donation Behavior toward In-Groups and Out-Groups: The Role of Gender and Moral Identity
Winterich, Karen Page, (2009)