The role of polychronicity and intrinsic motivation as personality traits on frontline employees' job outcomes : an empirical study from Malaysia
Mustafa Daskin and Ozlem Altunoz Surucu (School of Tourism and Hospitality Management, Sinop University, Sinop, Turkey)
| Year of publication: |
2016
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|---|---|
| Authors: | Daskin, Mustafa ; Surucu, Ozlem Altunoz |
| Published in: |
Asia-Pacific journal of business administration. - Bingley : Emerald, ISSN 1757-4323, ZDB-ID 2509201-7. - Vol. 8.2016, 2, p. 177-196
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| Subject: | Frontline employees | Hotel management | Work-family conflict | Intrinsic motivation | Polychronicity | Service recovery performance | Leistungsmotivation | Work motivation | Malaysia | Familie-Beruf | Work-life balance | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Motivation | Arbeitskräfte | Workforce | Verkaufspersonal | Salespeople | Arbeitsleistung | Job performance | Arbeitsverhalten | Work behaviour | Persönlichkeitsmerkmal | Personality trait | Tourismusberufe | Tourism employees | Beschwerdemanagement | Complaint management | Persönlichkeitspsychologie | Personality psychology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJBA-10-2015-0088 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011552972