The role of post-training self-efficacy in customers' use of self service technologies
| Year of publication: |
2008
|
|---|---|
| Authors: | Zhao, Xinyuan ; Mattila, Anna S. ; Tao, Li-Shan Eva |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 19.2008, 3-4, p. 492-505
|