The role of relationship norms in responses to service failures
Lisa C. Wan; Michael K. Hui; Robert S. Wyer
| Year of publication: |
2011
|
|---|---|
| Authors: | Wan, Lisa C. ; Hui, Michael K. ; Wyer, Robert S. |
| Published in: |
Journal of consumer research : JCR ; an interdisciplinary bimonthly. - Oxford : Oxford University Press, ISSN 0093-5301, ZDB-ID 188686-1. - Vol. 38.2011/12, 2, p. 260-277
|
| Subject: | Kundenservice | Customer service | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Emotion | Soziale Beziehungen | Social relations | Hongkong | Hong Kong |
| Extent: | Ill., graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009272192