The role of satisfaction in alumni perceptions and supportive behaviors
Year of publication: |
2015
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Authors: | Stephenson, Amber L. ; Yerger, David B. |
Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 36.2015, 4, p. 299-316
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Subject: | higher education marketing | brand identification | satisfaction and brand identification | satisfaction and donations | Kundenzufriedenheit | Customer satisfaction | Hochschule | Higher education institution | Arbeitszufriedenheit | Job satisfaction | Konsumentenverhalten | Consumer behaviour | Studierende | Students | Markenführung | Brand management | Zufriedenheit | Satisfaction | Fundraising |
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