The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Apostolos Giovanis; Pinelopi Athanasopoulou; Evangelos Tsoukatos
| Year of publication: |
2015
|
|---|---|
| Authors: | Giovanis, Apostolos ; Athanasopoulou, Pinelopi ; Tsoukatos, Evangelos |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 25.2015, 6, p. 744-776
|
| Subject: | Relationship marketing | Customer loyalty | Service quality | Relationship quality | Beziehungsmarketing | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Taiwan | Lieferantenmanagement | Supplier relationship management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011392388