The role of service quality in transforming operations
Gilbert Owusu, Paul O'Brien, and Sid Shakya
| Year of publication: |
2013
|
|---|---|
| Authors: | Owusu, Gilbert ; O'Brien, Paul ; Shakya, Sid |
| Published in: |
Transforming field and service operations : methodologies for successful technology-driven business transformation. - Heidelberg : Springer, ISBN 978-3-642-44969-7. - 2013, p. 153-165
|
| Subject: | IT-Management | IT management | Organisatorischer Wandel | Organizational change | Dienstleistungsqualität | Service quality | PPS-System | Production planning and control system |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010255671