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Stiefkind Service-Innovation? : Informationsquellen, organisatorische Zuständigkeiten und ihre Einflüsse auf den Erfolg mit Dienstleistungen
Lay, Gunter, (2011)
End‐user collaboration for process innovation in services : the role of internal resources
Ashok, Mona, (2014)
Managing industrial service co-design : identifying challenges from technology firms
Durugbo, Christopher, (2014)
Mapping customer behaviour : a key to successful new service development and innovation
Gustafsson, Anders, (2015)
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N., (2022)
Service innovation and customer co-development
Edvardsson, Bo, (2010)