The Role of the Human Character and Ability in the Framing of the Complex Product of Public Administration

The essential task of the function model of a quality oriented public administrational organisation is to get an answer for a fundamental question: Since the clerks work like cogwheels in this organisation, what are the clerks' limits, adaptation abilities, work culture, and what are the measures of character in these processes, where does stakeholders' consensus happen? The key issue is, how it is possible to accomplish this process and by what kind of ideal personality characters? In this direction there are neither relevant normative measures, nor any internal instructions, therefore the contrast of a bureaucratic culture is weakened undoubtedly and the culture change process is favoured. I stressed that the clerks' abilities and personality maps are key elements in this relation system.