The role of the manager in shaping customer contact employee perceptions of the firm's relationship with technology : a conceptual model
David E. Fleming; Andrew B. Artis
| Year of publication: |
2013
|
|---|---|
| Authors: | Fleming, David E. ; Artis, Andrew B. |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 34.2013, 2, p. 126-138
|
| Subject: | Selbstbedienung | Self-service | Dienstleistungsmanagement | Service management | Personalmarketing | HR marketing | Verkaufspersonal | Salespeople | Innovationsdiffusion | Innovation diffusion |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009745740