The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Ad de Jong, Jeroen J.L. Schepers, Cristiana R. Lages, Selma Kadić-Maglajlić
| Year of publication: |
2021
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|---|---|
| Authors: | Jong, Ad de ; Schepers, Jeroen J. L. ; Lages, Cristiana R. ; Kadić-Maglajlić, Selma |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 134.2021, p. 601-617
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| Subject: | Manager’s perceived career success | Frontline employees | Personal learning | Ideas | Service improvement | Karriereplanung | Career development | Dienstleistungsqualität | Service quality | Erwerbsverlauf | Occupational attainment | Arbeitskräfte | Workforce | Erfolgsfaktor | Success factor | Dienstleistungsmanagement | Service management | Dienstleistungssektor | Service industry | Verkaufspersonal | Salespeople |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.05.051 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012643924