The Role of Trustworthiness in Maintaining Employee Commitment During Restructuring in China

The influence of competency- and affect-based attributions of managerial trustworthiness on employee commitment during restructuring is investigated within a large telecommunications firm in greater China. It was found that competency-based attributions are positively related to employees' value commitment, whereas affect-based attributions are positively related to employees' continuance commitment (i.e., the propensity to maintain employment). Attributions of trustworthiness were also found to interact with perceptions of uncertainty associated with restructuring. Although no interaction effects were found for continuance commitment, three moderating effects involving trustworthiness attributions were observed between uncertainty and value commitment. Generally speaking, these moderating influences of trustworthiness tended to attenuate the influences of uncertainties on commitment. Overall, the relationships between uncertainties associated with restructuring and organizational commitment were negative with the exception of uncertainty about the restructuring effort itself, which was positively related to continuance commitment.