The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies : a longitudinal study
Cheng Wang, Jennifer Harris, and Paul Patterson
| Year of publication: |
2013
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|---|---|
| Authors: | Wang, Cheng ; Harris, Jennifer ; Patterson, Paul G. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 16.2013, 3, p. 400-414
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| Subject: | self-service technology | self-efficacy | habit | longitudinal study | Selbstbedienung | Self-service | Längsschnittanalyse | Longitudinal analysis | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Arbeitszufriedenheit | Job satisfaction | Persönlichkeitspsychologie | Personality psychology |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009782115