The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Irene Gil; Gloria Berenguer; Amparo Cervera
| Year of publication: |
2008
|
|---|---|
| Authors: | Gil Saura, Irene ; Berenguer Contrí, Gloria ; Cervera, Amparo |
| Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 37.2008, 8, p. 921-939
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| Subject: | Lieferantenmanagement | Supplier relationship management | Finanzintermediation | Financial intermediation | Kundenservice | Customer service | Theorie | Theory | Spanien | Spain |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003793433