The SAGE handbook of service-dominant logic

Cover -- Contents -- List of Figures -- List of Tables -- Notes on the Editors and Contributors -- Foreword: Service Economy, Service Ecology, and Service Morality -- Preface -- Part I: Introduction and Background -- 1: An Overview of Service-Dominant Logic -- 2: Services in Society and Academic Thought: An Historical Analysis -- 3: Why Service-Dominant Logic? -- Part II: Value Cocreation -- 4: Value Cocreation: Conceptualizations, Origins, and Developments -- 5: Value Cocreation: An Ecosystem Perspective -- 6: The Cocreation of Brands -- 7: The Contextual Nature of Value and Value Cocreation -- Part III: Service Exchange -- 8: Reframing Exchange: A Service-Ecosystems Perspective -- 9: Ethical Foundations for Exchange in Service Ecosystems -- 10: The Dynamic Context of Service Exchange: Rethinking Service Context from a Performativity Lens -- 11: How Service Exchange Drives Market (Re)formation -- Part IV: Service Ecosystems -- 12: Service Ecosystems: A Timely Worldview for a Connected, Digital and Data-Driven Economy -- 13: Systems Behaviour and Implications for Service- Dominant Logic -- 14: The Study of Service: From Systems to Ecosystems to Ecology -- 15: Service Systems, Networks, and Ecosystems: Connecting the Dots Concisely from a Systems Perspective1 -- Part V: Institutions and Institutional Arrangements -- 16: Institutions and Institutionalization -- 17: Coordinating Resource Integration and Value Cocreation through Institutional Arrangements: A Phenomenological Perspective -- 18: Institutional Change in Service Ecosystems -- 19: Institutional Work for Value Co-Creation: Navigating amid Power and Persistence -- Part VI: Resources and Resource Integration -- 20: Resource Integration: Concepts and Processes -- 21: The Sustainability of Service Ecosystems -- 22: Emergence of Novel Resources in Service Ecosystems