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The satisfaction and retention of frontline employees: A customer satisfaction measurement approach

Year of publication:
1996
Authors: Rust, Roland T. ; Stewart, Greg L. ; Miller, Heather ; Pielack, Debbie
Published in:
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 7.1996, 5, p. 62-80
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Type of publication: Article
Source:
OLC-SSG Economic Sciences
Persistent link: https://www.econbiz.de/10007134279
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