The satisfaction and retention of frontline employees: A customer satisfaction measurement approach
Year of publication: |
1996
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Authors: | Rust, Roland T. ; Stewart, Greg L. ; Miller, Heather ; Pielack, Debbie |
Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 7.1996, 5, p. 62-80
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