The service encounter : managing employee customer interaction in service businesses
ed. by John A. Czepiel ...
| Year of publication: |
1985 ; 2. print
|
|---|---|
| Other Persons: | Czepiel, John A. (contributor) ; Solomon, Michael R. (contributor) ; Surprenant, Carol F. (contributor) |
| Publisher: |
Lexington, Mass. [u.a.] : Lexington Books |
| Subject: | Dienstleistung | Services | Einzelhandel | Retail trade |
| Extent: | X, 338 S |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Sammelwerk ; Collection of articles of several authors |
| Language: | English |
| Notes: | Czepiel, John Anthony Enth. 21 Beitr. |
| ISBN: | 0-669-08273-2 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10000693923