The service performance gap: Testing the redeveloped causal model
| Year of publication: |
2000
|
|---|---|
| Authors: | Chenet, Pierre ; Tynan, Caroline ; Money, Arthur |
| Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 34.2000, 3-4, p. 472-495
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